I recently dropped my Contender boat at Performance Marine in Lake Placid to investigate an oil leak coming from the port motor. Although I purchased the boat used, one of the reasons I bought it was because of the 4-stroke Yamaha motors and their reputation for reliability. The motors were out of warranty for over two years yet I called Yamaha to discuss the problem and see if there was a history associated with the bad lower seal.
Jeff from Yamaha was very receptive and a real pleasure to talk to although he did not know if he would be able to help me. Jeff in turn contacted Performance Marine and discussed the problem with the mechanic, Broward. Long story short, Yamaha is sending me a new power head at no cost. That is what I call service above and beyond what is normally expected of a business entity.
Finally and most importantly, I want to acknowledge Broward the mechanic at Performance who recommended I call Yamaha. Although I was told he would deny all culpability if asked; there would be no new motor without his guidance and genuine concern. Thank you, Broward, Performance Marine and Yamaha for being the professionals that you are! I am a Yamaha man for life and Performance will continue to service my fishing addiction as long as I am addicted!
William Sueppel
Lake Placid
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